Here are some of Dovetail’s downsides:
- Complex to learn so it’s not great for convincing stakeholders outside of user research
- User interface is not as intuitive as it could be
- If the insights feature doesn’t suffice, you’ll find yourself using another tool just as much
- Meetings need to be downloaded from an external recorder, then manually uploaded into Dovetail, taking up valuable time (tl;dv has recordings and transcripts available as soon as the meeting ends and can be uploaded with a simple copy/paste)
- You must wait for the transcription to be generated, and there are no speaker tags or highlights (tl;dv’s speaker tags are added automatically and highlights are super easy to create)
- Limited file types: audio, video, and images are able to be uploaded but this may not cover all types of research
- Its hefty price tag can put a stop to most businesses
As you can see, that’s quite a few cons for such a pricey software.
You can use the basic Dovetail package for free, however it’s unlikely to be of any substantial use.
Free Plan Features
- Unlimited projects
- 3 transcription hours per month
- For individuals only
Of course, this plan is great for getting to know the software before committing to a paid plan, but there are far better free plans available. And the paid plans can be rather extortionate…
If you want to take the business plan for 15 users, it’ll set you back a whopping $900 per month. Enterprise will far surpass that, depending on how many employees you have that will be using the software.
In these economically difficult times, companies want to maximize the value of user research insights while keeping costs to a minimum. That’s why we’ve created this list of Dovetail alternatives. We’ll cover two types of Dovetail competitor:
- Dovetail alternatives that are more affordable – or free!
- Dovetail alternatives that are more appropriate for non-UX people, therefore easier to use across the entire company
These two types of competitor cover the main limitations of Dovetail and seek to remedy them with other UX research repositories.
To Specialize or Not to Specialize
Whether you go with a specialized UX repository (such as Dovetail) or you use a multi-purpose platform as your customer knowledge base (such as Notion or Confluence) – intuitiveness, onboarding, and ease of adoption are key if you want user insights to have a bigger impact across your organization.
This is where Dovetail is lacking. In being so specialized, non-UX stakeholders are likely to be excluded from all that juicy research. And then what good is it?
Making your research easily accessible to those who will be making the decisions is a critical step in the user research journey. By picking software that stakeholders can’t access (like Dovetail, most likely), you’re making your job a lot harder than it needs to be.
Bonus Tool for Improving ALL Research Repositories
Before we get started with the list of Dovetail alternatives, we have to show you a way that you can save time, energy and money, no matter which customer repository you decide to use.
It’s called tl;dv.